Fictional Case A
Business Twin preview
Food and beverage
Kopi Kita Café Group
- Business model
- B2C
- Team size
- 25 to 49 people
- Primary objective
- Increase revenue
Recorded evidence
From fixture answers- Customer process
- WhatsApp orders and catering enquiries
- Source: question 3
- CRM
- Not used
- Source: question 2
- Backup
- Not used
- Source: question 2